Complaint protocol
Complaint protocol no.: ...................... / to be filled in by the seller /
Seller: Viktor Bednarik, Magnezitárska 35, Košice 04013, Slovakia, ID: 53 593 235, District Office Košice, Trade register number: 820-93466, e-mail: wonderland@therooms.eu
- a) Buyer: .............................................. .................................................. .................................................
- b) Complained product: ………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
………………………………………………………………………………………………………………
- c) Proof of purchase no: .............................. d) Date of purchase of the product: ………………
- e) Date of claim: ............................................ .................................................. ....................
- f) Complained defects.............................................. ......................................................................................
..........................................................................................................................................................................
..........................................................................................................................................................................
- Consumer instruction:Listed in the Return Policy, point 27.
- g) The consumer has decided and exercises the right to: □ properly, timely, and free removal of the defect, □ product replacement, □ replacement of a product part, □ replacement of the defective product for a faultless one, □ cancellation of the purchase contract, □ reasonable discount on the product price.
/ the consumer marks one of the following options /
- h) Determination of the method of handling the complaint by the seller: □ immediately, □ within 3 working days / this is a complex case /, □ no later than 30 days from the complaint / a complex technical evaluation of the product is required /
- i) Complaint handling: □ immediately, □ the complaint will be settled on: ...............................
Buyer: ............................................... Seller: .............................................
/ signatures only in case of complaint by post /
- j) Method of handling the complaint:
□ written invitation to take over the performance on day ....................
- k) * Complaint recognized: □ free removal of the defect - repair, □ product replacement, □ replacement of the product part, □ replacement of the defective product with a faultless one, □ cancellation of the purchase contract, □ reasonable discount from the product price .......... % in the value of ........... eur,
- l) * Complaint rejected, reasons:
………………………………………………………………………………………………………………
………………….…………………………………………………………………………………………..
………………………………………………………………………………………………………………
Complaint handling date: …………………………………………….
Seller: .............................................Buyer:...............................................
Download for print: Complaint-protocol-Wonderland.pdf