Complaint protocol

Complaint protocol no.: ...................... / to be filled in by the seller /

Seller: Viktor Bednarik, Magnezitárska 35, Košice 04013, Slovakia, ID: 53 593 235, District Office Košice, Trade register number: 820-93466, e-mail: wonderland@therooms.eu

 

  1. a) Buyer: .............................................. .................................................. .................................................
  2. b) Complained product: ………………………………………………………………………………………………………………

………………………………………………………………………………………………………………

………………………………………………………………………………………………………………

  1. c) Proof of purchase no: .............................. d) Date of purchase of the product: ………………
  2. e) Date of claim: ............................................ .................................................. ....................
  3. f) Complained defects.............................................. ......................................................................................

..........................................................................................................................................................................

..........................................................................................................................................................................

  1. Consumer instruction:Listed in the Return Policy, point 27.
  2. g) The consumer has decided and exercises the right to: □ properly, timely, and free removal of the defect, □ product replacement, □ replacement of a product part, □ replacement of the defective product for a faultless one, □ cancellation of the purchase contract, □ reasonable discount on the product price.

/ the consumer marks one of the following options /

  1. h) Determination of the method of handling the complaint by the seller: □ immediately, □ within 3 working days / this is a complex case /, □ no later than 30 days from the complaint / a complex technical evaluation of the product is required /
  2. i) Complaint handling: □ immediately, □ the complaint will be settled on: ...............................

Buyer: ...............................................                                 Seller: .............................................

/ signatures only in case of complaint by post /

  1. j) Method of handling the complaint:

□ written invitation to take over the performance on day ....................

  1. k) * Complaint recognized: □ free removal of the defect - repair, □ product replacement, □ replacement of the product part, □ replacement of the defective product with a faultless one, □ cancellation of the purchase contract, □ reasonable discount from the product price .......... % in the value of ........... eur,
  2. l) * Complaint rejected, reasons:

………………………………………………………………………………………………………………

………………….…………………………………………………………………………………………..

………………………………………………………………………………………………………………

Complaint handling date: …………………………………………….

 

 

Seller: .............................................Buyer:...............................................

 


Download for print: Complaint-protocol-Wonderland.pdf

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